Midland Exteriors FAQ
Q: Who is Midland Exteriors?
A: Midland Exteriors is a local Northern Kansas based contracting company. We started our company to offer a different home remodeling experience – one where you could work with highly skilled experts who ALSO treat you with honesty and integrity. You can find out even more in our About Us section.
Q: What Kind of Guarantee Do You Offer?
A: Our warranties are as good as you will find. We typically offer lifetime manufacturers warranties and at least 10 year warranties on labor. Even more important than the “paperwork” is our integrity – we have never denied a customer request for service – and we never will.
Q: Can you give me any references?
A: That’s one of our favorite questions - Of course, as many as you would like. And we encourage you to call them.
Q: Can you tell me how much this will cost?
A: Any contractor that says they will give you a price without knowing the specifics of exactly what you need isn’t being honest. After we have spoken to you and are clear on your needs we will give you a fair and firm price – one which will not magically change.
Q: Do you have all the necessary licenses and accreditations?
A: Absolutely. You should never work with a contractor who won’t show you all of their licenses and accreditations. We are happy to show you these at any time.
Q: How are your prices?
A: We pride ourselves on offering the best bang for the buck you will find. We are definitely not the cheapest, but “cheap” isn’t what most of our customers want anyway. What they want is good value and good quality.
Q: Do you offer financing?
A: You bet. We have a wide range of financing and payment options.
Q: How can I tell an honest home improvement company from the rest?
A: Great question. Beyond speaking to references, which we always encourage, I always encourage people to use the “sniff test.” If something sounds too good to be true – it probably is. If a contractor says they have the best quality and the lowest prices, they are lying – no matter how much you may want it to be true. We never insult our customers – we treat them with honesty and integrity.
Q: You say you don’t use sales pressure – it that really true?
A: Absolutely, YES. Part of treating people with respect is respecting your decision… whether you decide to do business with us or not. We will simply NEVER put any pressure on you… NEVER.
Q: Why don’t you use sub-contractors?
A: The quality and character of our workers is too important to trust to people who don’t actually work for us. By employing our own installers we can guarantee that not only are they qualified, but they are drug and criminal free. We take our responsibility to you very seriously and wouldn’t send anyone to your home that we would not have in ours.
Q: How do you handle customer service?
A: We have a person on staff who does nothing but manage our customer relationships. You will never find yourself with a question and no one to answer it.
Q: Which home improvement is the best investment?
A: That’s a tough one. It really depends on your home and your particular needs. We would be happy to give you a free evaluation and offer our thoughts on what makes the most sense for you.