Why Our Approach To Communication Is So POWERFUL.
What Folks In Shawnee Say About Midland’s
Open-Communication Approach To Exteriors
Read What Homeowners Say About Each
Core Phase Of Their Remodeling Project
Here’s a little secret we learned at Midland Exteriors LONG ago working with homeowners in the Shawnee County area…
All too many exterior remodelers could DRAMATICALLY improve their services if they’d just bother putting more focus on communication.
But they don’t…it’s uncanny.
For us, clear, consistent, honest, and Open Communication is deeply engrained in our process. Are we perfect? No. Do we let mistakes fall through the cracks, though? No way. The goal’s to get a dialogue/relationship going with you and keep it going from the moment you reach out until we KNOW you’re completely satisfied with your experience and results.
That said, rather than us doing all the talking, in today’s blog, our customers are taking the proverbial mic. We’ve used small snippets from lots of feedback to help drive these points home (you can read more on Our Reviews page).
Let’s dive in.
In The Beginning Phases With
Introductions, Calls & Showroom Visits
The beginning of our open communication with folks in Shawnee County typically starts with calls and people visiting our showroom. In both cases, we train all Midland staff to be friendly, knowledgeable, and as helpful as they possibly can be. SERVICE is our motto
“I went to their showroom, and they showed me the differences between fiberglass and vinyl!”
“They were always prompt at responding to my calls.”
“Office support was great!”
“From the first visit to the ordering to the installation, I was continuously communicated with, ensuring me that this project is a team effort.”
“They promptly returned my call requesting an estimate for window replacement.”
Initial Project/Product Consultations
And No-Pressure Sales Conversations
Many Shawnee County contractors focus on pressure sales, barking product lines, and trying to command the stage. We focus on listening and providing valuable, professional insight, recommendations, and suggestions that help you find the best possible solution for your exterior remodeling needs: Replacement Windows, Siding, Gutters, etc.
“I felt like they were very honest about ways we could save a little money when selecting the styles/colors and put our needs first instead of trying to maximize profit.”
“All our questions were answered before we decided, and I appreciated the no-pressure-to-buy approach.”
“I had no idea what I wanted, but they helped me narrow it down until we had a great plan in place.”
“Midland wasn’t the highest bid we received, and they were by no means the lowest, but it was their customer service that sold us.”
“They gave us their expert advice (with the utmost respect for our limited budget) and a detailed written bid.“
Throughout Your Exterior Remodeling Project
Step By Step, From A To Z
Before a hammer is swung, we ensure your quote from us is transparent and easy to read and understand. Once we begin your project, communication shouldn’t be cut short. Along with the Midland crew working on your Shawnee County home, there’s our showroom and office staff. We’re going to give you a variety of people to turn to for answers at each phase.
“Everything we wanted was detailed in the quote so the components could be ordered.”
“They were very helpful in walking me through the process.”
“I was so impressed that they sent a second person out to ensure the measurements for our new back door were exactly right.”
“Patient with me and all my questions.“
“The installation went well, and the entire team was friendly and knowledgeable.”
“The installation team worked very hard, and their customer service during each and every interaction was exceptional.”
- See Why Our Expectations Are Higher Than The Empire State Building
- Learn How We Ensure Near ZERO “Come Help Me!” Calls Every Year
- Read About When We Helped A Retired Army Sergeant After A Tornado
Bottom Line: We’re The Shawnee County Exteriors
Professionals Who Listen & Communicate
If you live in the Shawnee County area and are interested in our openly-communicative and accommodating approach, connect with us. You can stop by our showroom, call(855)735-8255, or use our website’s quick and easy Contact Us form. Let us show you what it’s like to work with an exterior remodeler who appreciates your business and cares about your experience!