We Don’t Hire Salespeople – We
Hire Problem Solvers

And No – That’s Not A Sales Pitch
It’s Just The Way We Roll

Whether you need a fiberglass window installation or are interested in seamless steel siding, one of the worst parts of contacting exterior home contractors in Emporia, KS is that you have to listen to their sales pitch.

You can say it – it’s draining, and it’s disrespectful. We also see it as a complete lack of integrity as a core value.

What these companies with pushy salespeople don’t realize is that there’s a better way that’s beneficial to everyone involved.

At Midland Exteriors, we take an anti-salesman approach to serving customers in Lyon County. It sounds unrealistic, but hear us out because, in our opinion, it’s the future of contracting.

The ABCs Of Sales Is Insulting

Have you ever heard of the term “ABC” in sales? It means “always be closing,” and it’s a phrase that really bothers us because it means that the only goal is to make a sale.

Sadly, many contractors take on this ‘salesey’ approach, and frankly, it’s troublesome for everyone involved.

At Midland Exteriors, we value our customers far more than that. Our motto is “People Before Profits.” This is related to another favorite quote of ours, “Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.”

That’s why we hire professionals with high expectations who know the industry but see the bigger picture.

Who Do We Hire? People Who Don’t
Make You Roll Your Eyes

A customer service agent who isn’t titled “salesman” isn’t much better than someone trained to sell you a service.

We hire customer service representatives who don’t just represent us – they represent you. They have informative conversations with you, answering all of your questions. Every single employee we have is a hand-picked professional who is trained in customer service done our way.

These representatives are people that we’ve sent to our mothers’ homes.

We would never want our mothers to feel like a number or a signature – and we’ll treat you with the same care and respect. Do we want to make a sale? Sure, but it’s far from the primary focus.

That doesn’t mean that money is out of the picture. It just means that it doesn’t come into the picture until you want it to.

Open Communication As Equal Partners

We get just as tired of vague quotes and evasive answers as you do. It’s true that each project is different, but once a consultation occurs, the number of times you hear a representative say, “Well, that depends…” or “That is not my department” should dissipate.

The fact of the matter is that you have questions, and you deserve answers. We’re all adults here, so having open communication should be second nature.

We refuse to play games and are fully transparent with our quotes, ready to offer an accurate estimate as soon as you’re ready during consultation. In fact, we can let you know right now that we’ll be there for around 30 to 45 minutes and will offer you a direct quote during that time.

No fancy sales lingo to try to confuse or manipulate you. We desire (but don’t demand) respect from you – which is exactly why we offer it.

What’s In It For Us?

We’re not going to lie – we get something from this type of anti-sales methodology, too. We get to build a respected reputation in Emporia, KS.

We want to be the company that WE would want to work with. If all businesses thought this way, we’d achieve perfect harmony unclouded by purely transactional professional relationships.

Do you want a genuine conversation with an Emporia, KS contractor? We’re here for you – and with you, too – ready to offer a free quote whenever you’re ready.